Last updated: 15 August 2026
 

Marah Heating Services ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.
 

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, www.marahheating.co.uk, contact us, or use our services.
 

We operate as a sole trader providing plumbing, heating and gas services.
 

1. Who we are
 

Marah Heating Services
 

Website: www.marahheating.co.uk
Email: info@marahheating.co.uk
Telephone: 07807 086307
 

For privacy-related enquiries, you can contact us using the contact details provided on our website.
 

We are responsible for deciding how and why your personal information is processed and are therefore the "data controller" for the purposes of applicable UK data protection legislation.
 

2. Information we collect
 

We may collect personal information that you provide to us when you contact us through our website, by telephone, email or other means.
 

This may include:
 

• Your name

• Telephone number

• Email address

• Property address

• Details about your plumbing, heating or gas requirements

• Information you provide when requesting a quotation or making an enquiry

• Information relating to work carried out for you

• Any other information you choose to provide when communicating with us
   

We may also collect technical information automatically when you visit our website, such as:
 

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Approximate location information

• How you interact with our website

• Information about how you arrived at our website
   

Some of this information may be collected through cookies and similar technologies, including Google Analytics.
 

3. How we use your information
 

We may use your personal information to:
 

• Respond to enquiries submitted through our website

• Contact you regarding an enquiry

• Provide quotations and estimates

• Arrange and carry out plumbing, heating and gas work

• Communicate with you regarding work you have requested

• Maintain records of work carried out

• Manage our business and customer relationships

• Comply with legal and regulatory obligations

• Keep appropriate business and financial records

• Protect our website, systems and business from fraud, misuse or security threats

• Monitor and improve the performance and usability of our website

• Understand how visitors use our website through analytics
   

We will only use your personal information for purposes that are compatible with the reason it was collected.
 

4. Our lawful basis for processing your information
 

Under UK data protection law, we need a lawful basis for processing your personal information.
 

Depending on the circumstances, we may rely on one or more of the following lawful bases:
 

Contract
 

We may process your information where it is necessary to provide a quotation, arrange services or perform a contract with you.
 

Legitimate interests
 

We may process information where it is reasonably necessary for the legitimate operation and management of our business, provided that your interests and fundamental rights do not override those interests.
 

For example, this may include maintaining customer records, responding to enquiries, managing our business and protecting our systems.
 

Legal obligation
 

We may process and retain information where this is necessary for us to comply with a legal or regulatory obligation.
 

Consent
 

Where required, we may ask for your consent before processing your information, for example when using certain non-essential cookies or analytics technologies.

Where processing is based on consent, you can withdraw your consent at any time.
 

5. Website enquiries
 

If you submit an enquiry through our website, the information you provide will be used to respond to your enquiry and, where appropriate, to provide a quotation or arrange services.
 

We will not sell your personal information to third parties.
 

We will not use information submitted through our enquiry form for unrelated marketing purposes without an appropriate lawful basis.
 

6. Google Analytics
 

We use Google Analytics to help us understand how visitors use our website.
 

Google Analytics may collect information such as:
 

• Pages visited

• Approximate geographical information

• Device and browser information

• How visitors arrived at our website

• General website usage information
   

We use this information to understand website performance and improve our website and services.
 

Where required by applicable UK cookie and privacy rules, Google Analytics and associated non-essential cookies or similar technologies will only be activated after you have provided the appropriate consent.
 

Google may process information on our behalf as a service provider. Information may be processed outside the UK depending on the services and configuration being used.
 

For further information about how Google processes information, please refer to Google's privacy information.
 

7. Cookies
 

Our website may use cookies and similar technologies.
 

Cookies are small files stored on your device which can be used for website functionality, security, preferences and analytics.
 

We may use:
 

Strictly necessary cookies
These are required for the website to function properly and cannot always be switched off.
 

Analytics cookies
We may use analytics cookies, including those associated with Google Analytics, to understand how visitors use our website and improve its performance.
 

Non-essential cookies will only be used where the appropriate consent has been obtained.
 

You can control or delete cookies through your browser settings. Where our website provides a cookie preference tool, you can also use it to manage your preferences.
 

8. Who we share your information with
 

We will only share your personal information where there is a legitimate reason to do so.
 

Depending on the circumstances, this may include sharing information with:
 

• Website hosting and technical service providers

• Email and communication service providers

• Google Analytics and associated Google services

• Accountancy, bookkeeping or professional advisers

• Suppliers or contractors where necessary to provide services to you

• Government, regulatory or law enforcement bodies where we are legally required to do so
   

Any third parties processing information on our behalf should only process that information for appropriate purposes and in accordance with applicable data protection requirements.
 

We do not sell or rent your personal information.
 

9. How long we keep your information
 

We will only retain personal information for as long as reasonably necessary for the purposes for which it was collected.
 

Customer and business records may need to be retained for longer where this is necessary to:
 

• Comply with legal or regulatory requirements

• Meet accounting and tax obligations

• Establish, exercise or defend legal claims

• Maintain appropriate records of work carried out
   

Where information is no longer required, we will take reasonable steps to securely delete or dispose of it.
 

10. How we protect your information
 

We take reasonable technical and organisational measures to protect personal information against:
 

• Unauthorised access

• Accidental loss

• Destruction

• Misuse

• Alteration

• Unauthorised disclosure
   

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
 

11. Your rights
 

Under applicable UK data protection law, you may have rights including:
 

• The right to be informed about how your personal information is used

• The right to request access to your personal information

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of your information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain types of processing

• The right to data portability in certain circumstances

• The right to withdraw consent where processing is based on consent
   

These rights are subject to certain legal conditions and exemptions.
 

If you would like to exercise any of your rights, please contact us using the contact details provided on our website.
 

12. Third-party websites
 

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend checking the privacy policy of any third-party website you visit.
 

13. Children's information
 

Our website and services are intended for general audiences and are not specifically directed towards children.
 

We do not knowingly collect personal information from children for marketing or other purposes.
 

14. Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legislation.
 

The latest version will always be published on our website.
 

Last updated: 15 August 2026
 

15. Complaints
 

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.
 

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
 

You can find information about making a complaint on the ICO's website.
 

Marah Heating Services
Website: www.marahheating.co.uk